PRIVACY AND TERMS OF USE

Last updated: May 2025

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At Omnis Pura Ltd, we are committed to protecting your privacy and being transparent about how we use your information. This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and your choices regarding your information. By using our website, making a purchase, or otherwise interacting with us, you agree to the terms set out here.

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1. Information We Collect

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We collect the following types of personal information:

• Information you provide directly:
  This includes your name, email address, phone number, shipping/billing addresses, date of birth (if applicable), payment details, and preferences when you:

  • Make a purchase via the Omnis Pura website

  • Sign up for our newsletter or loyalty program

  • Contact customer service

  • Enter competitions or complete surveys

• Automatically collected data:
  We may collect data like your IP address, browser type, device information, and browsing behavior through cookies or similar technologies. This helps us improve your shopping experience.

• Third-party information:
  We may receive limited information about you from trusted third-party partners (e.g., payment providers, marketing platforms, or courier services) to fulfill your order or personalize your experience.

2. How We Use Your Information

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We use your information to:

• Process and deliver your orders

• Respond to your inquiries

• Provide customer support

• Improve our website and services

• Send relevant promotions (only if you've opted in)

• Comply with legal obligations

• Prevent fraud or misuse of our services

3. Sharing Your Information

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We do not sell your personal information. However, we may share it with:

• Service providers (e.g., payment gateways, delivery partners)

• Third-party platforms you interact with when shopping (e.g., marketplaces)

• Legal authorities if required by law

• In case of a business transfer (e.g., merger, acquisition)

We ensure that our partners only use your data for the purpose it was shared and handle it responsibly.

4. Cookies & Tracking Technologies

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We use cookies to personalize your experience, analyze traffic, and improve performance. You can manage your cookie settings in your browser or visit www.allaboutcookies.org to learn more.

Please note: Disabling cookies may affect some website features.

We do not currently respond to “Do Not Track” signals in web browsers.

5. Marketing Preferences

If you’ve opted in to receive marketing emails, we may contact you about new products, special offers, or other updates. You can opt out at any time by:

• Clicking “Unsubscribe” in our emails

• Emailing us at ea@omnispura.co.uk

We respect your preferences and will not send you marketing messages if you’ve opted out.

6. How We Protect Your Information

We take your data security seriously. Our website uses secure technologies and best practices to keep your data safe. However, no method of online transmission is 100% secure, so we encourage you to keep your passwords private and secure.

We retain your information only for as long as needed to fulfill orders, provide services, or comply with legal obligations.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you

• Correct or update your information

• Request deletion of your data

• Withdraw consent to marketing

To exercise these rights, please contact us at ea@omnispura.co.uk

8. External Links

Our website may include links to third-party sites. We are not responsible for their privacy practices, so please review their policies if you visit them.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in law or our services. The latest version will always be available on our website, with the updated date at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, feel free to contact us:

Omnis Pura Ltd
151 West Green Road
London, N15 5EA
United Kingdom
✉️ Email: ea@omnispura.co.uk